Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Taboor platform (the “Platform”), including the mobile applications, websites, and related services (collectively, the “Services”).

By creating an account, logging in, browsing, booking, listing services, advertising, subscribing, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Services.

“Client” means a user who searches for and books services.

“Professional” means a user who offers services (for example: doctors, nurses, barbers, tutors, trainers, lawyers, home services, and other appointment-based professionals).

“Workplace” means a business or location (for example: clinic, hospital, salon, spa, gym) that hosts professionals and receives bookings.

“Workplace Admin” means a user who manages a Workplace profile and professionals within that Workplace.

“Assistant” means a user invited by a Professional to help manage operations under delegated permissions.

“Booking” means an appointment request or confirmed appointment made through the Platform.

“Subscription” means a paid plan purchased by a Professional or Workplace to access paid features.

“IQD” means Iraqi Dinar.

“Content” means any text, images, files, documents, ads, listings, reviews, and messages uploaded, posted, or transmitted through the Services.

3.1 Taboor is a technology platform that enables discovery, scheduling, booking management, messaging, loyalty tools, advertising, and subscription-based professional tools.

3.2 Taboor does not provide the professional services that Clients book. Professionals and Workplaces are independent third parties responsible for the services they offer.

3.3 Taboor is not a medical provider, insurance provider, employer, agent, partner, or representative of any Professional or Workplace.

3.4 Any service agreement is between the Client and the Professional/Workplace. Taboor is not a party to that service agreement.

You must use the Services only if you can legally form a binding agreement under applicable laws. If you are using the Services on behalf of an organization, you confirm that you have authority to bind that organization to these Terms.

If you are booking for a minor or dependent using Family Profiles, you confirm that you are the legal guardian or have valid authority to act on their behalf (see Section 12).

5.1 Required information. Account registration requires: (a) a valid phone number, (b) successful SMS OTP verification, (c) a full name, and (d) a password that meets Platform requirements.

5.2 One account per phone number. You may not create multiple accounts to bypass limits or enforcement.

5.3 OTP security. You must not share OTP codes. OTP attempts and requests are limited for security purposes. Excessive failed attempts may result in temporary lockout.

5.4 Sessions and device limits. The Platform may limit concurrent sessions, apply inactivity timeouts, and revoke sessions after password reset or security events.

5.5 You are responsible for all activity under your account. If you suspect unauthorized access, you must notify support promptly and secure your account.

5.6 Prohibited behavior. You may not (a) share account credentials, (b) impersonate others, (c) provide false identity information, (d) abuse verification systems, or (e) attempt to interfere with Service security.

6.1 Clients. Clients may browse, request bookings, manage bookings, communicate, create Family Profiles, and post reviews for completed bookings. Clients must provide accurate booking details, respect scheduling rules, and use the Platform fairly.

6.2 Professionals. Professionals must apply for approval before offering services. Professionals are responsible for their listings, prices, availability, service delivery, staff conduct, and compliance with licensing laws. Professionals may use assistants under Section 13.

6.3 Workplace Admins. Workplace Admins are responsible for Workplace information accuracy, workplace licensing (where applicable), and management of professionals working within that Workplace.

6.4 Assistants. Assistants can perform actions only within permissions granted by the Professional. Assistants must maintain confidentiality and follow Platform rules. The Professional remains responsible for Assistant actions.

6.5 Multiple roles. A single user may hold more than one role under a single account. Each role remains subject to these Terms.

7.1 Cash-only rule. All payments for booked services between Clients and Professionals/Workplaces are made offline, in person, using cash, unless otherwise agreed privately between the Client and Professional outside the Platform.

7.2 No payment processing by Taboor. Taboor does not process, hold, escrow, guarantee, verify, or enforce Client payments to Professionals/Workplaces. The Platform does not collect service fees from Clients.

7.3 No refunds processed by Taboor for service payments. Because service payments are cash and occur outside the Platform, any refund, compensation, partial refund, deposit, or payment dispute for a booked service must be resolved directly between the Client and the Professional/Workplace.

7.4 Pricing and cash disputes. Taboor is not responsible for disagreements regarding cash amounts, pricing changes agreed offline, missed appointments, cancellation fees demanded offline, or any claims relating to money exchanged outside the Platform.

7.5 Taxes and receipts. Professionals/Workplaces are solely responsible for any receipts, taxes, or legal obligations arising from cash payments.

8.1 Subscription scope. Online payments on Taboor are used only for payments from Professionals/Workplaces to Taboor for subscriptions, advertisements, add-ons, and related paid tools. Clients do not pay Taboor.

8.2 Plans and limits. Subscription plans may set limits on features (for example: number of assistants, advertisements, listings, analytics access). Exceeding plan limits may restrict functionality.

8.3 Billing cycles. Plans may be monthly, quarterly, semi-annual, or annual. Auto-renewal may be enabled by default where supported.

8.4 Failed renewals and retries. If a renewal payment fails, the Platform may retry a limited number of times and may pause paid features if payment is not completed.

8.5 Grace period. After subscription expiration, a grace period may apply during which access continues. After the grace period, the account may enter restricted mode.

8.6 Trial. A trial may be offered at Taboor’s discretion, typically once per user. Trials cannot be restarted.

8.7 Cancellation and refunds (subscriptions only). You may cancel a subscription at any time. If canceled within 14 days from start, you may be eligible for a refund equal to 50% of the remaining subscription value. After 14 days, remaining time is not refundable. Processing timelines may depend on the payment provider.

8.8 Effects of expiration on visibility and tools. When a paid plan expires or is paused, certain features may be restricted (for example: advertisements may stop, advanced analytics may be disabled, listing visibility may reduce). Existing confirmed bookings may remain visible, but management tools may be limited until renewal.

9.1 Booking prerequisites. To create a booking, the Client must be logged in, the service must be active, and the Professional must be available. Booking may require meeting a minimum advance booking time (default 30 minutes unless set differently by the Professional).

9.2 Booking types. Depending on category and Professional settings, bookings may include: regular appointment, consultation, follow-up, emergency, online/remote session, group booking, or home visit. Availability and rules may vary per type.

9.3 Approval rules. Professionals may accept bookings through:

1. auto-approval rules (for example: returning clients only, value limits, time/day rules, service-specific rules), or
2. manual approval (Professional approves or rejects).

9.4 Booking status notifications. The Platform may send push notifications regarding booking status changes (requested, confirmed, rejected, rescheduled, canceled).

9.5 Booking lifecycle. Bookings may move through: Requested, Confirmed, Rejected, Rescheduled, Canceled, No-Show, Completed, or System-Canceled (for example: Professional suspension or service deactivation).

9.6 Buffer time. A default buffer (for example 15 minutes) may be applied between bookings to support preparation time. Buffer settings may be configured by the Professional.

9.7 Booking accuracy. Clients must select the correct service, time, and family member profile (if applicable). Professionals must keep schedules accurate. Repeated misuse may result in restrictions.

10.1 Client cancellation windows. Clients may cancel for free if they cancel before the Professional’s cancellation deadline (default 24 hours unless the Professional sets a different rule).

10.2 Late cancellations. Late cancellations may result in account warnings, reduced booking privileges, or other Platform restrictions. Any cash penalty demanded by a Professional is outside the Platform and is not collected by Taboor.

10.3 Rescheduling. Rescheduling may be available up to a defined cutoff (default 12 hours before the appointment) if allowed by the Professional and if a slot is available.

10.4 Professional cancellations. Professionals may cancel bookings. Repeated cancellations may reduce ranking, visibility, or lead to enforcement actions.

10.5 No-show definition. A no-show occurs when a Client fails to attend a confirmed booking without canceling within the required timeframe.

10.6 No-show recording. Professionals or Workplace Admins may mark a booking as a no-show. Repeated no-shows may result in temporary or permanent booking restrictions.

11.1 Pricing ownership. Professionals set their service prices within Platform limits (if enforced). Prices shown in the Platform are informational and may be subject to Professional updates.

11.2 Accuracy. Professionals must keep listings accurate, including service description, duration, requirements, and any limitations.

11.3 Price change rules. Professionals may be required to provide advance notice for price changes and follow cooling-off rules defined by Platform configuration.

11.4 Dynamic pricing. If enabled, prices may vary based on demand, time, season, or region. The Platform should display the applicable price at booking time. Client payment remains cash, and Taboor cannot enforce the amount paid offline.

11.5 Discounts. If discounts are offered, terms must be clear and not misleading. Discount stacking may be limited.

12.1 Family profiles. Clients may create up to 10 family member profiles under one account.

12.2 Responsibility. The account holder is responsible for the accuracy of family profile information and for all bookings made for family members.

12.3 Consent and minors. If booking for a minor or dependent, the account holder confirms they have authority and consent to share information and to book the service.

12.4 Medical and sensitive data. Where relevant, medical information may be stored per family member and shared only with the booked Professional/Workplace for service delivery. The account holder is responsible for providing accurate information.

13.1 Invitations. Professionals may invite assistants by phone number. Invitations may be pending, accepted, rejected, or expired.

13.2 Permissions. Assistants may have granular permissions (for example: view/manage bookings, schedule, services, clients, chat, reports). Permissions may vary by workplace.

13.3 Accountability. The Professional remains fully responsible for assistant actions performed under their permissions. Assistants must follow confidentiality requirements and Platform rules.

13.4 Revocation. Professionals may revoke assistant access at any time. Taboor may also revoke access in case of policy violations.

14.1 Chat types. The Platform may support pre-booking chat, booking-linked chat, and support chat.

14.2 Conduct. Users must not harass, threaten, discriminate, spam, scam, or share illegal content.

14.3 Editing and deletion. Messages may be editable within a short window. Deletions may be “soft delete” where the message is marked as deleted.

14.4 Safety reviews. Taboor may review messages when necessary for support, fraud prevention, safety investigations, and enforcement, with restricted internal access.

14.5 Record retention. Chat history may be retained as part of booking records and for compliance and safety.

15.1 Eligibility. Only Clients with completed bookings may post reviews for that booking.

15.2 Content rules. Reviews must be truthful, relevant, and not contain private data, threats, or hate. Taboor may remove reviews that are fake, abusive, or policy-violating.

15.3 Professional responses. Professionals may respond to reviews, but must follow the same conduct rules.

16.1 Eligibility. Advertising tools may be available only to Professionals/Workplaces with an active subscription, subject to plan limits.

16.2 Requirements. Ads must include required fields (title, description, media, start/end dates) and must be available in supported languages where required.

16.3 Approval and moderation. Taboor may approve, reject, pause, remove, or expire ads at its discretion, including for legal, ethical, or policy reasons.

16.4 Analytics. Advertisers may access performance metrics. Metrics are informational and not a guarantee of results.

17.1 Ownership and responsibility. You retain ownership of your Content, but you grant Taboor a license to store, display, and process it to provide the Services.

17.2 Prohibited content. You must not upload illegal content, malware, scams, content you do not have rights to share, or content that violates privacy.

17.3 Professional documents. Professionals and Workplaces may upload identity and licensing documents for verification. Providing falsified documents is grounds for permanent removal.

17.4 File limits. Upload size, type, and frequency limits may apply. Excessive uploads may be blocked.

18.1 Earning points. Clients may earn loyalty points on completed bookings. Points are calculated based on Platform rules (for example: service price and completion status). Because service payments are cash, the Platform relies on booking completion records and listed service prices and does not verify cash amounts exchanged.

18.2 Tiers and benefits. Points may be organized into tiers (for example: Bronze, Silver, Gold, Platinum, Diamond) with different earning rates and expirations.

18.3 Redemption. Points may be redeemable for discounts up to a defined percentage of a booking value. Redemption may be limited per month and may be disabled for suspended accounts.

18.4 Expiry. Points may expire based on tier rules. Expired points cannot be restored.

18.5 Abuse prevention. Manipulating bookings or completion status to farm points may lead to removal of points, restrictions, suspension, or blocking.

19.1 Professional approval. Professionals and Workplaces may be required to be approved by Taboor administrators before being visible to Clients.

19.2 Licensing. Professionals must maintain valid licenses where required by law or professional standards. License numbers may be required to be unique across the Platform.

19.3 Expiry monitoring. The Platform may monitor license expiry dates and send warnings. Expired licenses may result in restricted access or removal of visibility until updated.

19.4 Medical and high-risk services. For medical services, Taboor does not provide medical advice or diagnosis. Professionals are solely responsible for medical decisions and compliance.

Taboor may maintain audit logs for security, compliance, and fraud prevention. Audit logs may cover significant actions such as login attempts, bookings, cancellations, role changes, content changes, and subscription events. Sensitive data may be masked in logs. Access to logs is restricted.

To protect users and infrastructure, Taboor may enforce rate limits on actions such as login attempts, OTP requests, booking attempts, and file uploads. Exceeding limits may result in temporary restrictions. Continued abuse may result in suspension or blocking.

22.1 Support channels. Support may be provided through in-app tickets and/or support chat.

22.2 What Taboor can help with. Taboor can help with platform access, booking status issues, account recovery, subscription billing issues, and policy enforcement.

22.3 What Taboor cannot decide. Disputes about cash payments, service quality, medical outcomes, or offline agreements are between Client and Professional/Workplace.

22.4 Evidence. Taboor may request evidence (screenshots, booking IDs, chat logs) to investigate platform-related complaints.

23.1 Enforcement actions. Taboor may warn, restrict, suspend, or permanently block accounts for violations, including fraud, harassment, false information, review manipulation, booking abuse, licensing violations, or other harmful behavior.

23.2 Effects. Enforcement may disable bookings, chat, listings, ads, and professional visibility, depending on the violation.

23.3 Termination consequences. When an account is blocked, existing content may be removed or retained as required for legal compliance. Certain records may be retained and anonymized as described in the Privacy Policy.

Data collection, use, sharing, and retention are described in the Taboor Privacy Policy. Key points include: account data is retained while active; deleted accounts may have a recovery period before anonymization; audit logs may be retained for security; financial/subscription records may be retained for legal compliance.

25.1 No warranty. Services are provided “as is” and “as available.” Taboor does not guarantee uninterrupted availability.

25.2 Service outcomes. Taboor is not responsible for service quality, outcomes, medical results, or professional conduct outside Platform enforcement.

25.3 Cash payments. Taboor has no liability for any money exchanged offline between Clients and Professionals/Workplaces.

25.4 Limits. To the maximum extent permitted by law, Taboor will not be liable for indirect or consequential damages.

You agree to indemnify and hold Taboor harmless from claims arising out of your use of the Services, your Content, your services (if Professional/Workplace), your violations of law, or your breach of these Terms.

Taboor is not liable for failure or delay caused by events beyond reasonable control, including outages, telecommunications failures, government actions, natural disasters, or security incidents.

Taboor may update features, limits, and these Terms. If changes are material, Taboor may provide notice within the app or by other reasonable means. Continued use after changes means acceptance.

These Terms are governed by the laws applicable in Iraq and the Kurdistan Region, as relevant. Disputes related to these Terms shall be handled in competent courts unless alternative dispute resolution is required by applicable law.

Support is available via in-app support tools. Official contact details may be displayed inside the app or on Taboor’s official website.